FREQUENTLY ASKED QUESTIONS
Q: What is Step Up for Stepping Strong and what does it support?
A: Step Up for Stepping Strong is a month-long steps challenge supporting The Gillian Reny Stepping Strong Center for Trauma Innovation at Brigham and Women’s Hospital.
Established by Boston Marathon bombing survivors, The Stepping Strong Center fuels trauma research and care to benefit civilians and military personnel worldwide who have suffered from the devastation of traumatic injuries and events.
Q: When does the program take place?
A: Registration is open April 1-30, and the steps challenge is May 1-31 during National Trauma Awareness Month.
Q: Is there a cost to participate?
A: No. There is no individual fundraising or fitness tracker required to participate and the mobile-app used to administer the program is free.
If you would like to make a donation, you can do so through the app or here.
Q: What are some of the benefits of participation?
A: The program offers many benefits, including:
- Weekly prize drawings for Fitbits and Dick’s Sporting Goods gift cards
- Weekly access to health and wellness content from Brigham Health experts
- The opportunity to be part of an effort to raise a $100,000 gift to advance trauma research
- The chance to honor and support those who have been affected by trauma
Q: How do I register?
A: Follow these steps:
- CLICK HERE TO SIGN UP! via the mobile app or on web.
- If prompted, input our organization code: STEPUP20
- Confirm you’re signing up as part of the Brigham and Women’s Hospital group
- Create an account and connect your fitness tracker or directly to the health app on your phone
- Scroll down to Your Groups section of the dashboard.
- Check the Upcoming tab to make sure you see the ‘Step Up for Stepping Strong’ challenge there
- If you don’t see an upcoming challenge, click the green Join a group button.
- Select the Join a team button and find your company to participate
*If you’re joining as a general user and not as part of your company’s team, please join the Brigham and Women’s Hospital team.
Q: What is an organization code?
A:When you create your MoveSpring profile, this special code ensures you enter the Step Up for Stepping Strong challenge. This should auto-populate during registration, but if you are asked to input this code please use: STEPUP20.
Q: What is MoveSpring?
A: MoveSpring is a social fitness platform connecting diverse communities through challenges, activity data and healthy lifestyle content. When you join Step Up for Stepping Strong and connect your device, MoveSpring will automatically track your steps making participation simple and easy.
Q: What devices connect to MoveSpring?
A: MoveSpring offers cross device compatibility and supports most major fitness trackers, including:
- Android Phones (Android 4.2 or above) – Google Fit app (Android, Pebble, Xiaomi, and more)
- Apple Watch
- IPhone 5s and above
- Fitbit- Zip, One, Flex, Charge, Charge HR, Charge 2, Surge, Alta, Alta HR, Blaze, Versa, MobileTracker app
- Garmin- Vívofit, Vívofit 2, Vívosmart, Vivosmart HR, Vívoactive, Vivokí
- Misfit – Flash Cyclist, Flash, Link, Ray, Shine, Shine2, Speedo Shine, Swarovski Activity Crystal
- Pebble- Classic, Steel, Time Round, Time Steel, Time
- Xiaomi- Mi Band
- Withings(Now Nokia)- Pulse, Pulse O2, Activité Pop, Activité, Activité Steel
Q: How do I connect my device?
A: When creating your profile, you will be prompted to connect your device (fitness tracker or health app on your phone). Simply follow the steps and you’re set! You can also find your device from the selection of options on this page and follow the directions to get everything set up.
Q: How does syncing work?
A: Check out this website to learn more about syncing and see the following how-to videos:
MoveSpring syncs your steps data from your device’s cloud server online (not directly from your device or the corresponding app). To sync your steps to MoveSpring you need to first make sure they’re available in the cloud.
To do this: open your device app on your phone. For example, open the Fitbit app. Pull down the screen to refresh (touch the top of the screen and drag your finger down) and this will push your data into the Fitbit cloud. Next, open the MoveSpring app and your steps will sync.
General Syncing Information:
To sync steps data into your MoveSpring account you will need to open the MoveSpring app on your phone, or go to the MoveSpring website and click the green Sync button at the top right. MoveSpring cannot sync your steps data if you do not open the MoveSpring app or website.
We recommend syncing several times a day to keep your data up to date in your challenges. All MoveSpring challenge groups have a 72-hour grace period after the group ends to give you extra time sync your final steps.
Q: How will my name be displayed in the Step Up for Stepping Strong challenge?
A: Other challenge participants will only be able to see the username and avatar you create when setting up your MoveSpring profile.
Q: How do I edit my profile?
A: See the following how-to videos:
- Editing your profile in the mobile app: https://youtu.be/w4nHMq51V-I
- Editing your profile on the web: https://www.youtube.com/watch?v=S_vOVlSwR0o
Q: How do I edit my notification settings?
A: You will receive push notifications on your mobile device that will result in a pop-up message on your
lock screen. Simply click this alert to be brought back into the MoveSpring app.
From here you can see the chat conversation you’ve missed, or engage with a piece of content just posted within your challenge group.
Go to your Profile tab, select the gear icon in the top right-hand corner to edit settings, scroll down, click on notification preferences, and adjust as you’d like!
Q: Need help or have questions?
A: If you need help connecting or have questions on the platform, please contact MoveSpring’s customer support team at email@example.com.
In the mobile app, you can connect to customer service by going to Profile and clicking the gear icon in the upper right to access your settings. Click the green Message Support button to talk to MoveSpring and get help connecting.
Or you can always use the blue chat icon in the bottom right-hand corner if you’re on the web.
Minimum Team Size
Should a team have less than the minimum of 3 users by May 10, 2020, the team will be deleted, and all members will be moved to the Brigham and Women’s Hospital team.
Users who have not synced their steps by May 10, 2020 will be removed from the challenge.