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Finding True North

Confronting barriers to patient-centered care

When Jane* arrived at the hospital at 6am for her surgery, she felt she had already conquered an obstacle course.

“First, I completed this long pre-surgery checklist,” Jane says. “Then I downloaded and signed a bunch of waivers and disclosure forms from the patient portal. I called the health insurance company to make sure they’d cover it. I arranged for time off from work. Finally, I convinced my sister to drive me an hour to and from the hospital and stay with me for a few days after to help me recover.”

Jane glanced at other people in the waiting room, then whispered to her sister, “I’m exhausted, and I’m lucky enough to figure this out. What if I didn’t have your help or transportation? Or a flexible job? Or housing? What if I was disabled, or if I couldn’t read or speak English?”

How is the Brigham making patient care easier to navigate? Read more at brighammag.org.

*Name changed to protect privacy.


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